Valeriya Life Medical Spa Return & Refund Policy

Welcome to Valeriya Life Medical Spa. Visit our shop to purchase Valeriya Life’s medical-grade skincare products. To book treatments online, click services. Valeriya Life provides products and services subject to the following conditions:

By Using Valeriya Life Medical Spa Services, You Agree To These Conditions. Please Read Them Carefully.

Payment is Due on the Date of Service or Treatment

Clients are required to pay in full on the date of the service. We accept cash, checks (NE and IA only), or credit/debit cards. Services are not refundable. We issue a credit for unused services; this credit can be applied to other treatment(s). All discounts issued for the original purchase are not transferable. Interest-free financing clients who spend $500 or more on the date of service have the option of using our “in-house interest free financing” plan.  For interest-free financing, you will pay 50% of the total amount due on the day of service, and another 25% of the amount due at 30 and 60 days after the date of service. There is a finance processing charge of $15 to each finance payment. You will need to fully complete a legally binding financial agreement and provide a credit or debit card account to be used for financed payments. We will keep a copy of your driver’s license on file for our reference. If you are late in making payment, you will receive a registered letter from us after 30 and 60-day payment are overdue. Accounts that are 30 days overdue will be charged an additional 2% per month interest on the balance that is due. Accounts that are 60 or more days overdue can be taken to court.

Accepted Payment Methods

Credit Cards

We currently accept all major credit cards: Visa, MasterCard, American Express® and Discover Card. Valeriya Life currently only accepts one payment per order, with the exception of Valeriya Life gift cards, store credit and reward certificates. Credit card payments are processed as soon as the order is placed.

Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell the address, city name, billing ZIP code, etc. Avoid using abbreviations unless that is how your information appears on your statement.

Contact your financial institution if you need the exact billing address associated with your credit card.

For your security, Valeriya Life requires you to enter your 3- or 4-digit card identification number (CID/CVN/CVV/CVC) on all credit card transactions. See below for help with credit card identification numbers.

Visa/MasterCard/Discover Card Customers:

Your security code/CID (Card Identification Number) is in the signature area on the back of the card (it is the last 3 digits AFTER the credit card account number). Visa/MC/Discover customer CIDS are 3 digits. 

American Express® Customers:

Your security code/CID (Card Identification Number) is a 4-digit number on the front of the card, ABOVE the embossed (raised) credit card account number. This number is referred to as the “security code.” American Express® customer CIDs are 4 digits. 

Debit Cards

The amount of your order is held on your debit card and the debit card owner does not have access to these funds until the hold is taken off. Holds usually last 3 to 5 business days and may vary with your financial institution. Call your bank for further details.

Gift Cards, Store Credit and Reward Certificates

Gift cards, store credit and reward certificates can be applied to your order during the payment section of the checkout process. These three methods of payment are not redeemable or exchangeable for cash. To check the balance of your card or certificate, log in to your account and click the “Gift Cards” section. 

All payment forms are subject to verification and review by Valeriya Life.

Valeriya Life reserves the right to refuse to process any transaction, sale, or shipment of orders due to suspected fraud, illegal activity or unauthorization.

No Insurance Plan Participation

The services and treatments that are provided by Valeriya Life and its support staff are not covered by health insurance plans. As a result, Valeriya Life is not participating in Medicare, Medicaid, Tri-care, or any other government or private health insurance plans. 

No Refunds For Services And Treatments

There are no refunds on services and treatments. However, if a client experiences a change in their medical history or use of prescription medications, that may prevent them from receiving a treatment or service that was already paid for, then the client must obtain a letter from their Doctor, detailing the change in medical condition, or use of medications. This updated information will be reviewed for making a decision if a change in treatment or refund of unused services or treatments is warranted. 

Product Return Policy

If you are not completely satisfied with our product(s) for any reason, please contact us within 30 days of the purchase date. We are happy to go over your concerns and chat about the best way to get the most out of your purchase.

If we can’t make this product work for you, we’re more than happy to arrange for a return or exchange of the item. All returns/exchanges need to be made within 30 days of purchase.  Email us at [email protected] or call (531) 777-2752 to request a return.

We accept up to three individual items to be returned or exchanged in a 365-day period.

When you return a product, you will receive a full refund credited to your original payment method. Reward points are non-refundable for returned items. Original shipping fees are non-refundable. Please allow up to two weeks for the return to be processed.

Customers are responsible for the return shipping cost. Please mail the product(s) back via USPS, UPS or FedEx. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.

All returned merchandise must be in its original packaging. All parts such as printed material, promotional items, gifts with purchase and any original product packaging must be included. Returned products may not be altered and must contain over 50% of the product. We reserve the right to deny the return or issue a store credit if the item is not returned in its complete original packaging.

All returns are subject to validation and approval by Valeriya Life’s staff. Valeriya Life reserves the right to limit or refuse a return. If a return is received in the following condition, Valeriya Life will not accept it and/or a fee may apply:

• Order Is Refused Upon Delivery: Refusal of an order upon delivery is not an approved return and will not be qualified as such
• Order Is Returned With A “Return to Sender” Notice: Writing Return to Sender is not an acceptable way to return an order. It will not be received by our warehouse and your shipper will return it to the return shipping address.
• Returned Order Is Not Securely Packaged For Transit: Items not properly secured to prevent damage in transit are subject to a $15 fee. Please use original packing materials or a sturdy box with proper packing. Padded envelopes will not be accepted as goods are often damaged and are unable to be returned to manufacturer.
• Returned Item Is Damaged In Transit: Returned item(s) that was damaged during transit will not be accepted for return or exchange. Please insure your return with the carrier.

We sincerely appreciate your assistance and understanding in adhering to our return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject for a review. Returns that do not meet the return policy criteria will not qualify for a refund.

If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to contact us or call us at (531) 777-2752.